Return / Exchange Policy

**Last updated:** 28 July 2026

We want you to be happy with your piece. Because jewellery is personal and often packed to order, returns and exchanges follow the rules below.

Timeframe

Raise a return or exchange request within **7 days** of delivery by WhatsApp or phone, with your order details and photos.

Eligible items

• Unused artificial jewellery in original condition
• Original packaging included where provided
• Tags or protective wraps intact (if the piece had them)

Not eligible

• Custom or made-to-order pieces
• Items showing wear, perfume stains, moisture damage, or missing parts
• Earrings returned for hygiene reasons after clear signs of wear (we assess case by case for sealed / unused pairs)
• Items purchased in a clearance or final-sale agreement stated at confirmation

How to start

1. Message us on WhatsApp with photos of the product and packaging.
2. We confirm whether a return, exchange, or store credit applies.
3. If approved, we share the return address and packing instructions.
4. Return shipping cost is generally borne by the customer unless the item was defective or we sent the wrong piece.

Defective or wrong item

If we sent a defective or incorrect item, contact us within **48 hours** of delivery. We will arrange a replacement or refund of the product amount as agreed, and we cover reasonable return shipping in those cases.

Refunds

Approved refunds are processed using the same method you used to pay us (or another method we both agree on), typically within **7 to 10 business days** after we receive and inspect the returned item. Website “cart” totals are estimates only; refunds relate to the amount actually paid for the confirmed order.

Exchanges

Exchanges depend on availability of the alternate piece. If unavailable, we may offer a different item, store credit, or refund as agreed.

Contact

Returns and exchanges: WhatsApp or phone via [Contact](/contact).