Shipping & Delivery Policy

**Last updated:** 28 July 2026

Manual fulfilment

Kayal Jewellers does **not** offer automated checkout shipping. After you message us on WhatsApp or call us, we confirm:

• Whether the piece is ready stock or made to order
• Packaging needs
• Courier options and charges (if any)
• Expected dispatch and delivery window for your address

Typical dispatch window

• **Ready stock:** usually dispatches within **2 to 4 business days** after payment and address confirmation
• **Made to order / special request:** timeline confirmed individually, and is often longer

Business days exclude Sundays and public holidays observed in our area. These windows are estimates, not guarantees.

Serviceable areas

We ship within India where reliable courier service is available. Remote pin codes may need extra time or an alternate courier. We will tell you honestly if we cannot serve an address safely.

Charges

Shipping charges (if applicable) are confirmed before you pay. Some orders may qualify for free or subsidised shipping. This is decided per order, not by an automatic website rule.

Tracking

When a courier provides tracking, we share it with you on WhatsApp after dispatch. There is **no live order tracker** on this website.

Delays and damage in transit

If a courier delays a parcel, we will help follow up. If an item arrives damaged, message us with clear photos of the packaging and product within **48 hours** of delivery so we can assist with a replacement or other remedy as appropriate.

Contact

Shipping questions: WhatsApp or phone via [Contact](/contact).